FAQ's

1. How long does shipping take?

Shipping within India typically takes 3-7 business days. We strive to dispatch orders within 24 hours of purchase to ensure you receive your items as quickly as possible.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders across India. There is no minimum purchase required.

3. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item. Please ensure that the item is in the same condition as when you received it, with tags and in its original packaging. Contact us at leostorehelp@gmail.com to initiate a return.

4. Can I return personalized or custom items?

Unfortunately, we do not accept returns for personalized or custom items. Please reach out to us if you have any questions or concerns about your specific item.

5. How do I track my order?

Once your order is shipped, you will receive a tracking link via email. You can use this link to track the progress of your package.

6. What if I receive a defective or damaged item?

If you receive a defective, damaged, or incorrect item, please contact us immediately. We will evaluate the issue and make it right.

7. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the refund status. If approved, the refund will be processed within 10 business days and will be credited to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

8. Can I exchange an item?

If you would like to exchange an item, we recommend returning the original item and making a separate purchase for the new item. This will ensure the fastest processing and delivery of your desired item.

9. Do you offer international shipping?

Currently, we only offer shipping within India. We do not offer international shipping at this time.

10. How can I contact customer support?

If you have any questions or concerns, our customer support team is here to assist you. You can reach out to us at leostorehelp@gmail.com or send us a message on Facebook.